Indicators

The Service Delivery Indicators (SDI) are sets of health and education indicators that examine teachers’ and health workers’ effort and ability, as well as the availability of key inputs and resources that contribute to the functioning of a school or health facility. The specific indicators are:

    

Countries

Following pilot surveys conducted in Tanzania and Senegal in 2010, the first real SDI survey was conducted in Kenya in 2012. Other surveys followed in Nigeria, Togo, and Uganda (2013), Mozambique and Tanzania (2014), and Niger and Madagascar (2016). The findings from them are available to citizens, government officials, donors, members of civil society, and other stakeholders interested in tracking the quality and performance of service delivery.

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Methodology

SDI survey teams visit a representative sample of health facilities and primary schools in each country. The surveys they produce are intended to be representative of rural and urban areas, public and private providers, and the regions or provinces of some countries. Visiting unannounced, SDI teams assess the levels of absenteeism among teachers and health workers. Teachers are tested for knowledge using 4th grade level tests, and health workers are assessed with patient case simulation or vignettes.

Design

The SDI provides a set of metrics to act as benchmarks for the performance of schools and health facilities. It indicators can be used to track progress within and across countries over time. The aim is to improve the monitoring of service delivery to increase public accountability and good governance...

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Method

SDI survey teams visit a representative sample of health facilities and primary schools in each country. Their work is representative of rural and urban areas, public and private providers and, in some countries, regions or provinces. Visiting unannounced, SDI teams assess levels of absenteeism among teachers and health workers...

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Survey

Currently, there are no standardized surveys of service facilities that are repeated with predictable frequency. SDI is designed to fill that gap in the data landscape. Information  collected from the supply side is intended to inform –parents, policy analysts from the public and private sectors, and policy makers, including...

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Our Partners

SDI began as partnership between the World Bank and The African Economic Research Consortium (AERC). They were later joined by the William and Flora Hewlett Foundation and The African Development Bank. SDI is seeking future partnerships with Primary Health Care Performance Intiative (PHPCI), Systems Approach for Better Education Results (SABER), and WHO and USAID for the harmonization of health facility assessments.

About Us

The Service Delivery Indicators (SDI) initiative started in Africa and collects data on service delivery in schools and health facilities. It was launched by the World Bank in partnership with the African Economic Research Consortium and the African Development Bank. SDI data are used to assess the quality and performance of education and health services for decision makers and to help them track progress over time. The data is also available to help citizens hold governments accountable for public spending. No other set of indicators is available for measuring service delivery performance and quality at...

Our Team

The SDI team is composed of World Bank Staff working in the health and education global practices. The team is led by the Chief Economist of the Human Development Vice Presidency.

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Steering Committee

The SDI Steering Committee has representatives from a broad array of stakeholders and supporters. It provides guidance. The Steering Committee members are:

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Technical Panel

The Technical Team is made up of professionals from education and health research institutions in Africa and elsewhere who are at the cutting edge of service delivery research. Their focus is on the quality and technical integrity of the SDI surveys and analysis.

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