What are the Service Delivery Indicators?

The Service Delivery Indicators are a set of health and education indicators that examine the effort and ability of staff and the availability of key inputs and resources that contribute to a functioning school or health facility. The specific indicators are:

What providers know (Provider Ability)
Minimum knowledge
Test scores on English, Mathematics, Pedagogy
Diagnostic accuracy
Adherence to clinical guidelines
Management of maternal /neonatal complications
What providers do (Provider Effort)
Absence from school
Absence from classroom
Time spent teaching
Absence from facility
What providers have to work with (Availability of Resources)  
Students per textbook
Equipment availability
Infrastructure availability
Drug availability
Equipment availability
Infrastructure availability

What is the Service Delivery Indicators Initiative?

The Initiative is a unique 10-year program and the World Bank is the implementing partner for the first five years.

Data Collection

The SDI surveys are conducted at schools and health facilities. The surveys measure the performance and quality of education and health services using cutting edge methodologies and a high degree of quality assurance. The surveys generate nationally representative indicators, disaggregated by rural and urban location, and public and private provider type.

Started in 2012, SDI tracks service delivery in education and health across Africa. Kenya was the first SDI country, following the pilot surveys in Tanzania and Senegal. Surveys were conducted in Mozambique, Nigeria, Togo and Uganda in 2013. More countries will follow in 2014. The findings are available to government officials, donors, civil society and other stakeholders to track service delivery quality and performance.

The two other components of the SDI initiative are to build the capacity of stakeholders analyze this type of data themselves, and to use creative approaches to communicate and disseminate the data and findings.

Capacity Building

The African Economic Research Consortium's (AERC) mandate is to strengthen national organizations in research and policy in more than 30 African countries. Under SDI, the AERC will implement training courses targeting mid-level and senior analysts and researchers. Further, the AERC will convene high-level policy seminars in each SDI country on relevant policy issues. Participants will include analysts, policymakers, parliamentarians, representatives from civil society and other key stakeholders.


The SDI initiative will share and distribute the findings through a number of methods.  In addition to being posted on the World Bank website (www.worldbank.org/SDI) and the SDI website, (www.SDIndicators.org) findings will be disseminated through the media and directly to government officials, donors, civil society, and the private sector.