The results of Kenya’s first Service Delivery Indicators survey were released in Nairobi on 12 July 2013.

Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre‐testing of the survey instruments, enumerator training and field‐work took place in the second half of 2012. The surveys were implemented by the Kenya Institute of Public Policy Research and Analysis (KIPPRA) and Kimterica with support by the World Bank and the USAID‐funded Health Policy Project.

Information was collected from 294 public and non-profit private health facilities and 1,859 health providers. The results provide a representative snapshot of the quality of service delivery and the physical environment within which services are delivered in public and private (non-profit) health facilities at the three levels.

Service Delivery Indicators

The Service Delivery Indicators (SDI) provides a set of key indicators that benchmark service delivery performance in the health and education sectors in Sub-Saharan Africa. The overarching objective of the SDI is to ascertain the quality of service delivery in primary education and basic health services. This would in turn enable governments and service providers alike to identify gaps and bottlenecks, as well as track progress over time, and across countries. The broad availability, high public awareness, and a persistent focus on the indicators that SDI provide, will help mobilize policymakers, citizens, service providers, donors and other stakeholders to take the necessary steps to improve the quality of service delivery, and thereby improve development outcomes.

Kenya Education(2012)
E1: Absence from school15.516.413.716.713.313.717.2
E2: Absence from classroom42.247.330.746.633.942.648.8
Proportion of lesson spent teaching81.477.989.380.183.982.176.6
Scheduled teaching day (minutes)341.5335.9353.9343.5337.7333.1336.8
Classrooms with pupils but no teacher30.836.
Average score on test (English, Maths and Pedagogy)57.356.259.757.556.954.456.7
Average score on test (English and Maths)
Minimum knowledge: 100 % threshold5.
Minimum knowledge: 90 % threshold13.613.414.014.012.713.113.5
Minimum knowledge: 80 % threshold39.435.
Minimum knowledge: 70 % threshold65.761.475.665.266.860.761.6
Fraction correct on English Section64.663.766.664.864.163.463.8
Fraction correct on grammar task92.992.294.692.793.492.692.1
Fraction correct on Cloze task68.667.670.968.968.169.367.0
Fraction correct on composition task50.950.053.051.450.148.550.5
Fraction correct on Maths Section80.679.782.781.379.477.880.3
Fraction correct on Lower Primary82.281.583.983.080.879.482.1
Fraction correct on Upper Primary77.776.480.678.176.975.076.8
Adding double digit numbers97.297.197.397.596.595.497.6
Substracting double digit numbers88.
Adding triple digit numbers87.587.587.588.485.886.587.7
Dividing double by single88.086.691.288.487.482.188.0
Multiplying two digit numbers86.886.587.687.485.885.386.9
Adding decimals76.672.585.774.879.972.272.6
Division of two digit numbers ? Conceptual Unders89.988.393.789.790.485.989.0
Comparing fractions with different denominators47.949.644.152.139.841.752.0
Monetary units ? Multiplication82.882.683.384.479.978.483.9
Geometry ? 2D Shapes94.094.393.295.690.990.095.6
Geometry ? types of lines93.693.294.594.691.688.394.7
Time (reading a clock) ? Problem Solving76.976.278.379.372.371.677.7
Interpreting Data on a Venn Diagram72.872.074.473.970.669.672.8
Interpreting Data on a Graph66.765.170.367.166.162.965.7
Square root (no remainder)87.885.991.888.286.982.986.9
Subtraction of numbers with decimals82.178.789.982.
Division of Fractions69.065.576.769.069.058.767.6
One Variable Algebra72.370.676.372.971.265.272.2
Geometry ? computing perimeter of a rectangle80.378.285.081.577.973.679.6
Geometry ? computing area of a rectangle73.871.678.874.872.069.872.2
Fraction correct on Pedagogy Section35.935.137.835.836.233.635.5
Fraction correct on basic Pedagogy Section37.036.039.337.136.834.036.6
Fraction correct on advanced Pedagogy Section35.134.436.734.835.833.434.7
Preparing a lesson plan40.440.041.340.540.339.440.2
Assessing children's abilities33.832.536.733.135.131.332.9
Evaluating students' progress29.428.431.630.028.224.329.7
Share of stud. with pencils97.997.299.297.598.597.797.1
Share of stud. with paper98.297.599.897.399.899.996.7
Have black board99.098.5100.098.4100.0100.098.0
Sufficient contrast to read board95.193.798.194.995.490.294.8
Visibility judged by enumerator86.285.587.686.984.884.885.8
Toilet clean73.675.369.877.266.674.275.6
Toilet private95.393.2100.093.798.496.492.3
Toilet accessible97.996.9100.097.698.596.697.0
Pupils per teacher - (all classes)30.234.919.731.827.434.635.1
Students per textbook (English)
Students per textbook (Math)
Kenya Health(2012)
H1: Absence from facility27.529.220.926.931.237.628.3
Diagnostic accuracy: Doctors85.488.378.488.982.683.992.9
Diagnostic accuracy: Clinical Officers80.279.681.180.180.375.982.6
Diagnostic accuracy: Nurses69.870.168.769.374.072.369.9
Process Quality: Doctors61.260.961.769.254.649.772.5
Process Quality: Clinical Officers54.352.457.253.954.853.351.7
Process Quality: Nurses40.340.439.639.447.948.939.7
Clinical management of maternal and newborn complications44.644.245.843.648.348.743.4
H4: Caseload9.08.710.48.810.210.38.5
H5a: Drugs available (adjusted): dispensaries66.966.966.767.165.462.867.3
H5a: Drugs available (adjusted): Health centers69.167.674.470.065.561.368.7
H5a: Drugs available (adjusted): District Hospitals66.962.979.863.971.166.260.5
Drugs for mothers available (Adjusted for facility type)59.258.462.158.762.558.958.4
Drugs for children available (Adjusted for facility type)77.977.977.978.972.369.879.0
H6a: Minimum equipment (adjusted): dispensaries76.171.294.974.092.391.269.4
H6a: Minimum equipment (adjusted): Health center90.990.094.090.692.293.389.4
H6a: Minimum equipment (adjusted): District Hospitals98.397.8100.097.0100.0100.096.2
Any scale (adult, child or infant)98.798.499.698.599.4100.098.2
Sterilizing equipment84.885.383.383.090.192.583.2
H7b: Minimum Infrastructure (restricted): dispensaries49.840.485.948.361.241.140.3
H7b: Minimum Infrastructure (restricted): Health centers77.577.478.080.365.867.079.1
H7b: Minimum Infrastructure (restricted): District hospitals95.894.5100.094.597.796.992.8
Clean water80.075.497.377.197.197.672.5


World Bank Service Delivery Indicator Data Site

This link connects you to the World Bank Data site for Service Delivery Indicators. Here you can access the full data set from each country survey.