Kenya

The results of Kenya’s first Service Delivery Indicators survey were released in Nairobi on 12 July 2013.

Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre‐testing of the survey instruments, enumerator training and field‐work took place in the second half of 2012. The surveys were implemented by the Kenya Institute of Public Policy Research and Analysis (KIPPRA) and Kimterica with support by the World Bank and the USAID‐funded Health Policy Project.

Information was collected from 294 public and non-profit private health facilities and 1,859 health providers. The results provide a representative snapshot of the quality of service delivery and the physical environment within which services are delivered in public and private (non-profit) health facilities at the three levels.

Service Delivery Indicators

The Service Delivery Indicators (SDI) provides a set of key indicators that benchmark service delivery performance in the health and education sectors in Sub-Saharan Africa. The overarching objective of the SDI is to ascertain the quality of service delivery in primary education and basic health services. This would in turn enable governments and service providers alike to identify gaps and bottlenecks, as well as track progress over time, and across countries. The broad availability, high public awareness, and a persistent focus on the indicators that SDI provide, will help mobilize policymakers, citizens, service providers, donors and other stakeholders to take the necessary steps to improve the quality of service delivery, and thereby improve development outcomes.

Reports

World Bank Service Delivery Indicator Data Site

This link http://data.worldbank.org/data-catalog/service-delivery-indicators connects you to the World Bank Data site for Service Delivery Indicators. Here you can access the full data set from each country survey.