The Service Delivery Indicators (SDI) track performance and quality of service delivery in primary schools and frontline health facilities across Africa and other regions of the world. The indicators can be used to track progress within and across countries over time and aim to enhance the active monitoring of service delivery to increase public accountability and good governance. They transform the way the quality of social services is measured, and in so doing, how countries develop policies and design interventions to improve health and education outcomes around the globe.
Service Delivery Indicators
The results of Kenya’s first Service Delivery Indicators survey were released in Nairobi on 12 July 2013. Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre‐testing of the survey instruments, enumerator training and fieldwork took place in the second half of 2012. The surveys were implemented by the Kenya Institute of Public Policy Research and Analysis (KIPPRA) and Kimterica with support by the World Bank and the USAID‐funded Health Policy Project. Information was collected from 294 public and non-profit private health facilities and 1,859 health providers. The results provide a representative snapshot of the quality of service delivery and the physical environment within which services are delivered in public and private (nonprofit) health facilities at the three levels: dispensaries (health posts), health centers and first-level hospitals.
World Bank Service Delivery Indicator Data Site
The link https://microdatalib.worldbank.org/index.php/catalog/9167 connects you to the World Bank's Microdata Library site for the Kenya Health 2012’s Service Delivery Indicators. There you can access the full dataset from this survey.