The Service Delivery Indicators (SDI) track performance and quality of service delivery in primary schools and frontline health facilities across Africa and other regions of the world. The indicators can be used to track progress within and across countries over time and aim to enhance the active monitoring of service delivery to increase public accountability and good governance. They transform the way the quality of social services is measured, and in so doing, how countries develop policies and design interventions to improve health and education outcomes around the globe.
Service Delivery Indicators
The health results of Madagascar’s first Service Delivery Indicators survey were released in Antananarivo on 21 March 2017. Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre‐testing of the survey instruments, enumerator training and field‐work took place in the first half of 2016. The surveys were implemented by Madagascar’s National Statistics Institute (Institut National de la Statistique-INSTAT) with support by the World Bank and the WB‐funded nutrition Project. Information was collected from 459 public and non-profit private health facilities and 1,820 health providers. The results provide a representative snapshot of the quality of service delivery and the physical environment within which services are delivered in public and private (non-profit) health facilities at the three levels.
World Bank Service Delivery Indicator Data Site
At the moment, datasets for these surveys have not yet made available to the public.