The Service Delivery Indicators (SDI) track performance and quality of service delivery in primary schools and frontline health facilities across Africa and other regions of the world. The indicators can be used to track progress within and across countries over time and aim to enhance the active monitoring of service delivery to increase public accountability and good governance. They transform the way the quality of social services is measured, and in so doing, how countries develop policies and design interventions to improve health and education outcomes around the globe.
Service Delivery Indicators
Data collection was conducted between July and October 2018. The sample included 337 public schools (166 of which were also included in 2014) and was designed to ensure national representativeness and comparability with SDI 2014. As in 2014, the sample was stratified, with strata constructed according to school location (urban/rural) and size (small/large). Private schools represent less than 5% of total schools in primary education and were excluded from the sample design (the same approach was used in 2014). Instruments remained unchanged when compared to the SDI in 2014, except for a few additions like a new classroom observation tool, measurements of students’ socioemotional skills, and a new module to interview parents and caregivers.
World Bank Service Delivery Indicator Data Site
At the moment, datasets for these surveys have not yet made available to the public.