The Service Delivery Indicators (SDI) track performance and quality of service delivery in primary schools and frontline health facilities across Africa and other regions of the world. The indicators can be used to track progress within and across countries over time and aim to enhance the active monitoring of service delivery to increase public accountability and good governance. They transform the way the quality of social services is measured, and in so doing, how countries develop policies and design interventions to improve health and education outcomes around the globe.
Service Delivery Indicators
The SDI methodology was used in Nigeria to provide insights on challenges facing frontline service provision in the country. Nigeria was the fifth country in Africa (after Kenya in 2012 and Uganda in 2013; as well as pilots in Tanzania and Senegal in 2010) to use this methodology to assess the quality of service delivery. The survey implementation was preceded by consultations with stakeholders in Nigeria to adapt instruments to the country context while maintaining comparability across countries. The implementation was done with close collaboration with the Universal Basic Education Commission, and in close coordination with the relevant state authorities (i.e. State Ministries of Education, and the State Universal Education Boards where they existed). The SDI surveys collected data from primary schools in four states (Anambra, Bauchi, Ekiti, and Niger) using personal interviews and provider assessments. A total of 760 randomly selected public and private schools (190 per state) were surveyed, with 2,435 and 5,754 teachers assessed for knowledge and effort respectively. The sample was selected to make the survey representative at the State level, allowing for disaggregation by provider type (private/public) and location (rural/urban).
World Bank Service Delivery Indicator Data Site
The link https://microdata.worldbank.org/index.php/catalog/2752 connects you to the World Bank's Microdata Library site for the Nigeria Education 2013’s Service Delivery Indicators. There you can access the full dataset from this survey.