The Service Delivery Indicators (SDI) track performance and quality of service delivery in primary schools and frontline health facilities across Africa and other regions of the world. The indicators can be used to track progress within and across countries over time and aim to enhance the active monitoring of service delivery to increase public accountability and good governance. They transform the way the quality of social services is measured, and in so doing, how countries develop policies and design interventions to improve health and education outcomes around the globe.
Service Delivery Indicators
The SDI methodology was used in Nigeria to provide insights on challenges facing frontline service provision in the country. Nigeria was the fifth country in Africa (after Kenya in 2012 and Uganda in 2013; as well as pilots in Tanzania and Senegal in 2010) to use this methodology to assess the quality of service delivery. The survey implementation was preceded by consultations with stakeholders in Nigeria to adapt instruments to the country context while maintaining comparability across countries. The implementation was done with close collaboration with the Federal Ministry of Health and the National Primary Health Care Development Agency, and in close coordination with the relevant state authorities (i.e. State Ministries of Health, and the State Primary Health Care Development Agencies where they existed). The SDI surveys collected data from health facilities in six states (Anambra, Bauchi, Ekiti, Niger, Cross River, and Kebbi) using personal interviews and provider assessments. The health survey covered 1,038 randomly selected primary health facilities and all secondary hospitals (i.e. 134 in total) in the six states, assessing over 2,734 and 6,040 health professionals for knowledge and effort respectively. The sample was selected to make the survey representative at the State level, allowing for disaggregation by provider type (level of care in health) and location (rural/urban).
World Bank Service Delivery Indicator Data Site
The link https://microdata.worldbank.org/index.php/catalog/2559 connects you to the World Bank's Microdata Library site for the Nigeria Health 2013-14’s Service Delivery Indicators. There you can access the full dataset from this survey.