The results of Uganda’s first Service Delivery Indicators survey were released in Kampala in November 2013.

Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre‐testing of the survey instruments, enumerator training and field‐work took place in the second half of 2012. The surveys were implemented by the Economic Policy Research Center (EPRC) with support by the World Bank.

Information was collected from 294 (CHECK) public and non-profit private health facilities and 1,859 (CHECK) health providers. The results provide a representative snapshot of the quality of service delivery and the physical environment within which services are delivered in public and private (non-profit) health facilities at the three levels.

Service Delivery Indicators

The Service Delivery Indicators (SDI) provides a set of key indicators that benchmark service delivery performance in the health and education sectors in Sub-Saharan Africa. The overarching objective of the SDI is to ascertain the quality of service delivery in primary education and basic health services. This would in turn enable governments and service providers alike to identify gaps and bottlenecks, as well as track progress over time, and across countries. The broad availability, high public awareness, and a persistent focus on the indicators that SDI provide, will help mobilize policymakers, citizens, service providers, donors and other stakeholders to take the necessary steps to improve the quality of service delivery, and thereby improve development outcomes.

Uganda Education(2013)
E1: Absence from school23.826.914.027.615.918.730.6
E2: Absence from classroom52.556.540.355.945.649.859.5
Proportion of lesson spent teaching93.993.594.992.797.196.492.6
Scheduled teaching day (minutes)439.0433.6454.8437.7442.8432.0434.0
Classrooms with pupils but no teacher36.741.524.638.033.936.843.3
Average score on test (English, Maths and Pedagogy)45.445.545.044.347.547.344.6
Average score on test (English and Maths)63.262.964.261.766.366.261.4
Minimum knowledge: 100 % threshold1.
Minimum knowledge: 90 % threshold5.
Minimum knowledge: 80 % threshold19.519.419.817.623.525.116.9
Minimum knowledge: 70 % threshold35.834.938.432.342.941.332.1
Fraction correct on English Section58.258.457.756.761.562.056.9
Fraction correct on grammar task90.
Fraction correct on Cloze task62.060.965.260.964.463.259.9
Fraction correct on composition task43.244.040.841.347.448.842.1
Fraction correct on Maths Section64.663.866.963.068.068.462.0
Fraction correct on Lower Primary66.365.668.464.969.369.863.9
Fraction correct on Upper Primary61.460.564.159.465.565.958.3
Adding double digit numbers96.997.
Substracting double digit numbers82.981.985.782.583.684.381.0
Adding triple digit numbers86.885.291.987.186.385.085.4
Dividing double by single72.171.075.569.178.478.767.9
Multiplying two digit numbers76.275.777.875.178.681.273.5
Adding decimals60.760.661.159.363.765.558.6
Division of two digit numbers ? Conceptual Unders81.681.083.380.384.283.779.9
Comparing fractions with different denominators27.327.327.
Monetary units ? Multiplication73.272.675.372.075.875.071.6
Geometry ? 2D Shapes91.390.693.489.994.295.688.5
Geometry ? types of lines87.587.288.386.489.791.185.6
Time (reading a clock) ? Problem Solving44.245.739.544.543.644.246.3
Interpreting Data on a Venn Diagram72.172.072.370.275.978.069.5
Interpreting Data on a Graph31.631.930.630.733.634.330.9
Square root (no remainder)80.478.088.078.584.683.775.7
Subtraction of numbers with decimals68.165.376.864.675.675.960.9
Division of Fractions42.139.949.241.343.941.239.4
One Variable Algebra55.152.862.651.862.358.850.3
Geometry ? computing perimeter of a rectangle63.863.066.460.670.873.758.6
Geometry ? computing area of a rectangle60.658.367.956.968.568.953.9
Fraction correct on Pedagogy Section25.525.924.324.627.326.825.5
Fraction correct on basic Pedagogy Section29.730.228.428.532.131.929.4
Fraction correct on advanced Pedagogy Section20.020.419.019.521.020.220.4
Preparing a lesson plan31.131.529.830.532.331.231.7
Assessing children's abilities25.425.724.424.427.427.624.8
Evaluating students' progress11.311.89.89.914.113.611.0
Share of stud. with pencils98.798.699.198.699.299.098.5
Share of stud. with paper99.099.498.098.899.699.599.3
Have black board99.899.7100.099.7100.0100.099.6
Sufficient contrast to read board85.183.988.883.589.887.682.8
Visibility judged by enumerator90.090.389.391.386.589.090.7
Toilet clean70.672.166.269.374.383.268.7
Toilet private84.690.666.585.183.190.690.6
Toilet accessible96.497.293.996.496.398.696.8
Pupils per teacher - (all classes)39.546.219.442.631.137.648.9
Students per textbook (English)13.412.046.112.715.812.211.9
Students per textbook (Math)14.111.8594.529.35.44.424.8
Uganda Health(2013)
Clinical management of maternal and newborn complications19.318.520.219.918.516.519.2
H4: Caseload6.
H5a: Drugs available (adjusted): lower level HC236.135.736.635.437.731.835.8
H5a: Drugs available (adjusted): Health center 359.654.166.358.961.350.554.8
H5a: Drugs available (adjusted): Health center 459.858.060.168.857.058.0
Drugs for mothers available (Adjusted for facility type)44.836.253.340.951.038.035.9
Drugs for children available (Adjusted for facility type)50.547.055.249.553.548.246.9
H6a: Minimum equipment (adjusted for facility type)82.678.486.881.485.288.077.6
H6a: Minimum equipment (adjusted): lower level HC278.473.783.476.782.168.674.2
H6a: Minimum equipment (adjusted): Health center 392.688.198.090.797.299.285.9
H6a: Minimum equipment (adjusted): Health center 481.281.381.283.880.381.3
Any scale (adult, child or infant)85.290.981.690.477.3100.089.8
Sterilizing equipment62.948.577.650.485.569.346.5
H7b: Minimum Infrastructure (restricted)63.547.579.254.479.973.544.9
H7b: Minimum Infrastructure (restricted): dispensaries55.237.674.345.375.127.838.2
H7b: Minimum Infrastructure (restricted): Health centers73.864.485.370.681.781.661.0
H7b: Minimum Infrastructure (restricted): District hospitals89.6100.088.178.493.2100.0
Clean water92.988.796.989.599.3100.087.9


World Bank Service Delivery Indicator Data Site

This link connects you to the World Bank Data site for Service Delivery Indicators. Here you can access the full data set from each country survey.