Service Delivery Indicators (SDI) surveys transform the way we measure the quality of social sector services. These data help to identify gaps, track change over time, benchmark progress, stimulate evidence-based debate, and ultimately, influence how countries design policies and interventions to accelerate progress in human capital outcomes.
SDI is an initiative coordinated by the Chief Economist Office in the Human Development Practice Group at the World Bank (WB). It was launched in 2010 in partnership with the African Economic Research Consortium; and later joined by the William and Flora Hewlett Foundation and The African Development Bank. Since its inception, 26 surveys have been completed in 12 countries in Africa, capturing the health and education service delivery experience of over 500 million people. Surveys in Latin America, Eastern Europe, East Asia/Pacific, and South Asia are currently underway.
